January 2010 Featured WebNet Hosting Site: PlumbTile.com

UncategorizedTags: Authorize.net, e-commerce, Miva Host, Miva Hosting, Miva Hosts, miva merchant, miva merchant 5.5, PlumbTile.com, SEO, WebNet Hosting

Featured WebNet Hosting Site for January 2010

PlumbTile.com

Each month we profile one of our clients who are running successful Miva Merchant sites in our newsletter and blog.  This month’s company is Plumbtile.com – the premiere online retailer of luxury bath, tile and kitchen products all with the industry’s most competitive pricing.  Here is an interview with Lucy Rojas, CFO of PlumbTile.com.

What is the name and URL of your business?
Plumbtile
http://plumbtile.com

When did your site launch?
January 2004.

How long have you been using Miva Merchant?  WebNet Hosting?
Three years for Miva Merchant and WebNet Hosting.

Were you using Miva before you switched to WebNet?
We signed up at the same time.

What do you like most about Miva Merchant?
The variety of modules and can be applicable for different types of businesses.

What do you like most about WebNet Hosting?
No hosting problems.

What do you like least about Miva?  What are some common problems?
The customer service and technical support. They tend to refer us to the module vendor often times.

What would you change about your hosting?  What features would you add?
We don’t like to request tech support by email. If there’s an important issue we prefer to solve it with a phone call.

How many items do you offer for sale on your site?
Over 275,000 items.

What Miva features do you use most?
Import/Export, upload products.

Do you use any modules?  Which ones?  Which are your favorite and why?
Import/export, discount, feed shopping carts. Our favorites are those too. We get a lot of use out of those. We use a bunch more though.

Have you had any third-party development done on your site?
We have had outside consulting on page views, social media strategies, and the visual design of our site.

What do you use for credit card payments and what have your experiences been?
Authorize.net. We’ve been satisfied with it.

How many employees do you have?
10.

What are your strategies for SEO?
We have directory links, multiple blogs showcasing our products with links back to our site, Facebook and Twitter accounts, meta tag rewrites, properly spider-crawled .txt pages and domains that make sense to our business.

What were some of your biggest mistakes?
Working with inexperienced consultants.

What have been your biggest successes?
Steady increase of sales at above industry rates in a down-turned economic cycle.

Thanks to Lucy Rojas for participating in our interview!