April 2010 Featured WebNet Hosting Site: TheElephantsTrunk.com

UncategorizedTags: miva merchant, shopping cart, TheElephantsTrunk.com, web hosting, WebNet Hosting

Featured WebNet Hosting Site for April 2010

Each month we profile one of our clients that are operating a successful e-commerce site in our newsletter and blog.  This month’s company is The Elephant’s Trunk located online at TheElephantsTrunk.com.  This site specializes in selling beautiful, rustic handmade solid wood furniture.  The following is an interview with Roger, Sales Manager of The Elephant’s Trunk.

When did your site launch?  Can you give us a brief history of your business.
Our site launched in 1996.  We offer hand-crafted rustic solid wood home furnishings.  Besides our online store, we also have a physical store located in San Diego, CA.

How long have you been using WebNet Hosting to host your website?
We have been with WebNet for about three years.

If applicable, were you using Miva Merchant before you switched to WebNet?  If not, what made you switch?  If so, what made you sign-up with WebNet?
Yes, we had been using Miva prior to our switch to WebNet but it was too limited for our needs so we had a custom shopping cart developed for our site.  We switched to WebNet because our site crashed when using our previous hosting company.  Also, our previous host’s customer and technical support were not able to respond to us in a timely manner

What do you like most about WebNet Hosting?
The customer service.

What do you like least about WebNet?  What would you change?  What features would you add?
We wish WebNet was more local.  Since we are on opposite ends of the country, there is a three hour time difference, which can complicate things a little sometimes.

How many items do you offer for sale on your site?
We  have approximately 600 items for sale on our site.

Have you had any third-party development done on your site?
Yes, we have had outside consulting on the visual design of our site done.

What were some of your biggest mistakes? (so that others can possibly learn from them)
One big mistake was working with inexperienced web development consultants.

What have been your biggest successes?
We have experienced continued growth during economic downturns.

To view their collection of beautiful hand-crafted furniture, please visit TheElephantsTrunk.com!