When conducting business online, it is imperative that online business owners and operators protect themselves and their customers.  A security breach can be very expensive and is detrimental to all those involved.  With the burgeoning rate of identity theft and credit card scams, it is vital to protect everyone involved in online shopping.  To provide a scope of how serious a problem credit card fraud is, the five major credit card companies report over $1 billion in losses per year stemming from stolen credit card information (much of which occurs online).

When an SSL certificate is in place then data is being encrypted on all sides, meaning between the customers computer and the web servers.  SSL certificates are not only necessary for those involved in selling on the Internet.  They can apply to anyone handling sensitive information such as banks, utility companies and so forth.  With such an abundance of private information being shared across the web, it is imperative to have the proper security precautions in place so that customers as well as merchants feel safe.  

To your customers – having an SSL certificate in place shows that you take their confidentiality and personal information seriously.  Currently, most e-commerce sites offer 128-bit encryption.  This ensures them that their customers will be protected no matter what browser they are using.  If a store handles payments or collects private information like addresses, social security numbers, or dates of birth then it needs to use 128-bit or better encryption.  Sites using 128-bit or better encryption are virtually immune to hackers and their customers can feel safe.

WebNet Hosting offers SSL Certificates with all of our E-commerce Hosting and Miva Merchant Hosting packages.

2. Create a User-Friendly Site
Your site must be user-friendly.  Not everyone is a computer expert so making your site as intuitive as possible is very important.  Customers should be able to find items they are searching for easily and the checkout process and shipping and return terms and policies should be laid out clearly.  As a merchant utilizing e-commerce hosting services, you should also have your site organized in an easy to understand fashion so that items are easily found when users are browsing through categories.

3. Site Speed
The speed of your site is highly important these days and it is becoming more important everyday.  Google and other search engines are using site speed as a ranking factor in the SERP (search engine results pages).  Moreover, online shoppers conduct business online to save time so if you have a slow site, they will simply move on to your competition.  Let’s face it — people shop online to save time.  Customers do not like a slow site.  You will need to make sure that your business web hosting provider has fast servers and that your site is performing to the best of its capabilities for the amount of traffic you generate.  Make sure that you choose a web host that can expand with you as your business grows or that understands how to deal with increasing traffic to your site.  For example, many e-commerce businesses experience traffic bursts during the holiday season.  You do not want to lose valuable sales because of lagging servers and the like.  It is worth paying a few extra dollars in hosting costs in order to make sure your site is operating to the best of its ability. 

4. Provide Meticulous Details
Another key to online business success is to provide detailed product images and descriptions.  Online customers want to know as best as they can what they are ordering or else they will not feel comfortable ordering from your site.  You should have high-resolution photos of your products as well as detailed text descriptions.  In fact, there is no such thing as too much detail.  When a shopper cannot physically hold the product they are purchasing in their hands, they need to know as much information about it as possible.  Keep in mind that you can also include videos of your products.

5. Reviews & Testimonials
One of the most important features to include in your website is customer testimonials regarding your products and/or services.  If a person does a web search for your company and “reviews,” you never want anything negative to come up.  Negative reviews can last forever and are very detrimental to your site.  If you can place a page of positive reviews and testimonials on your site, people will take notice.  This is also important in establishing customer relationships because people like to know that their opinion matters and this is an excellent way to get referrals and repeat customers.  These opinions are also crucial in developing your marketing strategies.

Follow these tips and you will be on your way to e-commerce success!

Each month we profile a client that is operating a successful e-commerce site in our newsletter and blog.  This month’s company is Russell Rhodes,  located online at RussellRhodes.com.   Russell Rhodes is a seller of customized and personalized Christmas ornaments, many of which are original designs.

Russell Rhodes is happy to extend a special offer to receive 25% off all personalized ornaments using the following coupon during checkout:

Coupon code: 25WN0810
Offer: 25% off all personalized ornaments
Expiration: Aug 31, 2010

The following is an interview with Denys Slater, President of RussellRhodes.com:

When did your site launch?  Give us a brief history of your business.
We launched in 1997.  We sell over 2,000 unique and custom personalized Christmas ornaments, many of which are original designs by Russell Rhodes.

How long have you been using Miva Merchant?  WebNet Hosting?
I used Miva Merchant once around seven years ago and I didn’t like it.  I tried it again last year, thought it was much improved and I now use it on over eight websites.    I have been with WebNet for about six or seven years.

If applicable, were you using Miva before you switched to WebNet?  If not, what made you switch?  If so, what made you signup with WebNet?
I was looking for a robust shopping cart software that could handle a lot of custom data fields, as everything I sell is personalized.  Nothing involves just a “add to basket” button.  I switched primarily to leave a suppressive, horrible, unfriendly company called Dydacomp and their shopping cart called Sitelink.

What do you like most about Miva Merchant?
It has the power to handle a lot of customer data input very well via attribute fields.

What do you like most about WebNet Hosting?
The service and help desk have been absolutely amazing.  I have NEVER had an experience even half as good as WebNet Hosting.  WebNet is the fifth hosting company I have used in nine years and I have every reason to believe I’ll never need to go anywhere else.  Seriously, I cannot tell you how wonderful it is to get a technical question answered at 1AM right when I need the answer.  The longest wait time I’ve ever had in the peak of the day has been 40 seconds.  Every need has been met and it’s really the people at WebNet that make it what it is.  PJ and Vincent have been invaluable to me.

What do you like least about Miva?  What are some common problems?
It’s still very “1990″ in terms of uploading data.  You can’t upload categories, headers, footers …  the list is long.  Even when you take into account all the modules out there, nobody makes a module to upload all info (for example: categories).  I have two different modules that upload various parts of categories, but nobody makes a module to import the category images.  So, I have to go hand code the image paths x 180 categories.  Very antiquated in terms of data upload.

What do you like least about WebNet?  What would you change?  What features would you add?
Seriously, the only thing you could add would be a personal masseuse while I am speaking with tech support.  I’m joking, of course, because I don’t have the slightest complaint about anything.  I can’t find one.

How many items do you offer for sale on your site?
I have nine Miva websites with WebNet Hosting.  I’m adding two more over the next two months.  All together, I offer over 5,000 products.

What Miva features do you use most?
All my %^&(* modules.  Without them, I couldn’t use Miva at all.

Which are your favorite modules and why?

I couldn’t live without toolkit and the prod and cat templates.  However, without the other import utilities, I still wouldn’t use Miva.  I simply can’t enter 25,000 pieces of data by hand.

Have you had any third-party development done on your site?
Yes.  I’ve taught myself html and a little php, but I couldn’t find a book on “Miva script” so it was a better use of my time to hire someone.  But even that was difficult.  There were not a lot of “Miva coders” clamoring for my business.  I felt lucky to find two very good ones.

What do you use for credit card payments and what have your experiences been?
MasterCard and VISA.  I won’t pay Amex fees.  I added Paypal and, as expected, sales went up 20%.

How many employees do you have?
Eight of my nine websites are seasonal for the Christmas season.  So from January through August, there’s one employee — me.  From October through December, there are usually about fifteen people working in various capacities.

What are your strategies for SEO?
You’d have to hire me as a consultant.  My main site is PR6 and ranked in the top 2 spots for over 100 keywords.  All other sites are the #1 page for their dozen or so keywords.

What were some of your biggest mistakes? (so that others can possibly learn from them)
The biggest mistake I made was paying an SEO firm $500/month for 10 months until I fired them.

What have been your biggest successes?
Deciding to do my own SEO.  Studying Google’s algorithm for 700 days.  I did a lot of live site testing, with the final result a close approximation of their mathematical model for ranking sites.  And then continuously testing and following SERPs over time because Google’s algorithm is dynamic.  And so are their penalty models.  In the end, it’s a big math formula, and I’m amazed in hindsight how much “opinion” there is about a math formula.  In the end, it is only and utterly math.  Brilliant math, but still math.  This means it can be understood by anyone.  There’s no need to have a “professional opinion” about what Google will like.  In addition, listening to what Matt Cutts says on video or writes in his blog doesn’t hurt either.

Take the time to peruse the inventory at RussellRhodes.com today!

One thing that we can all be sure of is that viral marketing works and it works very well.  In this age of high-speed communications – when a message or video can travel around the world multiple times in a matter of minutes or even seconds – advertisers have to learn to use that to their advantage.  Viral marketing is not just for the big fish either.  A viral marketing campaign does not have to be expensive or expansive and can be utilized by businesses of any size.  The campaign need only be creative, catch the attention of its audience and spread around the Internet like wildfire thanks to people referring others to the campaign.

This referral process has become even easier nowadays with services like RSS Feeds, social bookmarking, AddThis or ShareThis, Twitter’s “retweet” function and Facebook’s “like” and “share” buttons.  You no longer even have to forward an email or send a message, a user of a social network like Facebook or Twitter can simply click on a “Share” link and send the viral marketing material to all of their friends, fans or followers.

The first component of the viral marketing process is the actual creative material itself.  Will you use a picture, article, video or text?  Something as simple as the headline of a news article can be viral on the Internet.  If you can think of a creative way to promote your products or services that will strike a chord with people and make them laugh, cry, feel inspired or any other emotion then they will want to share what they have seen, read or heard with their friends, family, co-workers, neighbors or any others in their social circle.  Then the web of content sharing has begun and it’s “gone viral.”  It is truly amazing how fast something can go viral online and spread throughout the world in a matter of minutes.

After you create the viral campaign then you must “seed” it by planting it at strategic places on the Internet.  There must be a distribution network to get your campaign to the masses so you need to figure out what online mediums will work best for spreading your marketing to the masses.  Perhaps you start with making a video, uploading it to YouTube and sharing it with your Facebook friends, your newsletter mailing list and any other contacts you might have.  Then you can use social bookmarking sites like Reddit, Digg, StumbleUpon, etc. for a further reach.

If you strategically and intelligently use viral marketing techniques in your e-commerce business then you should find them an effective promotional tool.  Viral marketing is a tremendous way to build a ton of links in a little amount of time.  This is great SEO practice for your business and can help you climb up the SERP (search engine results page) in no time!

The definitive goal of SEO is to move your site to the top of the SERP, thus increasing traffic, page rank, visibility and conversions – otherwise known as web presence. As research has proven, increased sales are the direct result of a strong web presence and what company wouldn’t want to boost their sales? SEO is primarily accomplished by building quality organic backlinks through various methods such as article marketing, directory listings, press release distribution, e-newsletters and signature linking on blogs and forums.

The meta tags (title, description and keywords) of a web page are also key elements that search engines use in order to categorize and rank web pages. Most times, these tags remain invisible to the visitors of a site because they are in the head section of the HTML document. Meta tags provide information regarding page content and consist of keywords describing the page’s subject matter. In-depth keyword research is at the heart of a successful online business. Utilize Google’s Keyword Tools to figure out the best keywords for your site.

For the owners and operators of businesses operating on the Internet, especially those carrying a vast array of products and/or services, creating exclusive meta tags for each and every item/page can be a daunting, lengthy and drawn out process. The Miva Merchant Shopping Cart simplifies this procedure and consequently, gives the online entrepreneur more time to focus on the actual operation of their business.  In face, Miva Merchant is regarded as the most customizable shopping cart software on the market.

With Miva Merchant 5.5, you can attribute unique descriptions, keywords and titles to the bulk of your pages by simply editing three page templates. These templates are known as Storefront, Category Display and Product Display. By utilizing these templates, you can save time, headaches and ultimately money.

The Storefront template allows you to create and easily apply the most effective meta tags and title for your home page. On the other hand, with the category and product display templates, you can quickly and painlessly create and apply tags and descriptions to all individual product and category pages.

It is imperative to use the most searched for words so that page rank can improve and traffic to the site can grow. This will, in turn, lead to higher sales. Always remember that finding and using dynamic keywords is a crucial component of the SEO process.

Many owners and operators of companies large and small have a tendency to either forget about or overlook the use of coupons as a promotional and marketing tool.  Coupons are often thought of as thing of the past, with memories of parents and grandparents huddled over a stack of newspapers, scissors in hand, searching for the next big bargain.

With the Internet becoming the modern marketplace and the slow death of the traditional newspaper, coupons have evolved beyond the print media.  The online coupon has become a formidable method of promoting a business while simultaneously saving the cash-strapped general public some money and encouraging competition between businesses.

Coupons are a powerful way of branding and gaining publicity for a business.  By highlighting sales and current promotions, you can drive quality traffic to your online store.  Traffic originating from a coupon is the kind of traffic that leads to conversions and this is the type of traffic that an online storeowner needs to generate, especially in this current economy.

There are currently a number of coupon sites online and they are becoming increasingly popular.  They make their money from selling ads on their sites because of the staggering amount of visitors that check out these sites in search of money-saving purchases.  Since the websites are making their money by selling ad space, there are generally no charges or fees for businesses placing coupons on these sites.  Not to mention, all of the stores that have coupons on these popular websites are receiving high quality backlinks to their site.  This is a surefire way of building links, page rank and climbing up the SERPs (search engine results pages).

A smart coupon strategy is to create a coupon that directs visitors to your Clearance or Sale page where discounted goods are already listed.  You do not even have to go out of your way to fabricate a special sale.

The use of coupons can be a highly successful method of promoting your online business.  Coupons do not need to be thought of strictly in the traditional sense.  There is a whole new market for modern coupons.

WebNet Hosting, a Premier Partner Miva Host since 2004, offers fully PCI Compliant Miva Hosting with 100% uptime as well as e-commerce solutions and basic web hosting.

A principle selling point for cPanel is how it turns an abundance of previously complex processes into simple point and click processes thus making life less complicated for its users. The cPanel interface is extremely user-friendly and intuitive to even novice users.

The cPanel Automated Control Panel puts the power back into the client’s hands. Clients can now perform tasks that used to only be able to be completed by the web host providing the client with a more hands-on approach in the management and maintenance of their websites.

Website owners should have no fears that cPanel will be over their heads. If any questions or problems arise there are numerous tutorials and help files available 24/7.

Some formerly tiresome tasks that cPanel simplifies include:

· Uploading and managing web pages

· Creating email accounts

· Backing up data

· Viewing detailed visitor statistics

· Creating logs to aid diagnose problems

· Installing common web applications (ie: blogs & forums)

cPanel includes top-notch security defense systems like virus protection and rootkit detection. Thanks to its monitoring and update system, users will be alerted instantaneously of any failed services or potential threats.

cPanel is recognized as the most powerful automated control panel on the market and can help take your website to the next level.

cPanel comes standard with all packages offered by WebNet Hosting, Premier Partner Miva Host since 2004.  WebNet Hosting provides fully PCI Compliant Miva Hosting with 100% uptime as well as e-commerce solutions and basic web hosting.

Please give us a call at 1-877-503-HOST (4678) for more details!

Each month we profile a client that is operating a successful e-commerce site in our newsletter and blog.  This month’s company is Youngevity,  located online at Youngevity.net.  Youngevity is an authorized distributor of a line of healthy mineral supplements created by Dr. Joel Wallach.  The following is an interview with Christopher Scruby of Youngevity.net:

When did your site launch?  Give us a brief history of your business.
Originally we started on the web in 1995 writing natural health articles and marketing products for Dr. Joel Wallach (of “Dead Doctors Don’t Lie” fame).

We did not even have a shopping cart then. At that time it was phone in only and needless to say it was a slow process. We built our first websites with Notepad. There were few service providers that were stable at all and would crash constantly with nonexistent tech support. It was hard to keep a business up and running.

How long have you been using the Miva Merchant Hosting services from WebNet Hosting?
We found Miva in 2004. But we did not use it right away, mainly because our old host was having trouble making it function.

We moved our first site to WebNet in September of 2009, and then in December we moved our entire web presence to them.

So you were using Miva before you switched to WebNet?  If not, what made you switch?  If so, what made you sign-up with WebNet?
The hosting company we were with was not really able to support Miva well and minor problems became disasters. The site was not able to stand without constant intervention, sometimes offline for 24 hours or more. It was not a good way to do business online; totally self-defeating. We spent weeks working on the site to finally see orders coming in then it would stop, only to discover that the site was down and my last host was clueless as to how to fix it. Finally, we were out of business during Christmas and our old host was moving the server (during Christmas)? This was too much and it was then we found WebNet to be the best solution.

My hat is off to PJ and Vince of WebNet, who took a disaster (my Miva storefront), moved it, fixed it and had it running in 24 hours.  Actually, they moved two Miva storefronts. One was damaged and we had a hard time getting the files to make the move. We would have lost a year of work, not to mention Christmas sales revenue, if the WebNet team had not jumped in to fix it so quickly.

I cannot say enough about the WebNet crew! They are PRO and they respond quickly when I need them and seem to have the right answers. I have never seen this type of instant service in 15 years on the net.

What do you like most about Miva Merchant’s shopping cart software?
I like the Miva interface mainly because it is predictable in form and function. Once you get the learning curve behind you it becomes second nature to make modifications.

Making mods is well supported in the forums and if you do make mistakes, it is easy to revert to a copy that was working before.

Making product changes is not a big hassle as the fields are well defined and you do not have to be a tech guru to update product data on the fly. For us, this is crucial since we offer about a thousand items and they change all the time. Miva makes this so easy to manage that even our non-tech staff can update product data with little hassle.

What do you like most about WebNet Hosting?
This all comes back to the point, we were doing ok before WebNet, we stayed in the game but there were always problems on our site that would make it tough for us to grow. Plus, we had no real solid tech support to point us in the right direction. We are finally able to show a consistent growth of sales and revenue starting from the time we came to WebNet until now. We are having one highest ever monthly profit after another.

It is the same site, what is the difference? There has been minimal disruption of service for one thing. These servers are very stable and I always get immediate response from support. WebNet’s servers are fast; this translates into customers not leaving because of slow response.  A hidden benefit of fast servers is that search engine spiders will get deep into your site where you want them, as the time a spider stays on one site is short and limited by design. I can compare this activity to my older logs and see that there was nowhere near this much activity by the spiders before moving to WebNet.

This is key to being in business on the web. Speed of service, stability, durability of service.

How many items do you offer for sale on your site?
We currently have about 800 different products from 14 different product lines with more to add.

Do you use any modules?
Just the show basket and the mini basket. We try to keep the site as simple as possible because it seems as though our customers are more interested in getting right to the point which is getting their product ordered securely, rather than shopping on a flashy site.

Have you had any third-party development done on your site?
No, we have been hands on since the start in 1995. It makes more sense to me to be able to keep hands on rather than count on a “would be” developer to keep it updated for you. I have seen that go far astray of what is considered optimal in managing a site.

What do you use for credit card payments and what have your experiences been?
We have always handled credit card payments in house and never had problems.  Then again, we are still old school in that area. We have always taken security very seriously in this office and work behind layers of firewalls and limited access to our processing system.

How many employees do you have?
We have a small crew here of less than ten team members so everyone has overlapping functions.

What are your strategies for SEO?
First and foremost, I don’t spam the head tag with unrelated tags and keywords. Also, I spend time daily studying my logs to see keyword trends. Don’t make the mistake of guessing what people are searching to find you. Always remember that trends change and if you are not paying attention you will be yesterday’s news. Also, write real content (articles with some real meat on them) and never ever copy another person’s articles — having duplicate content is a sure path to page 1000 on the results. Furthermore, follow the Miva Forum for SEO tutorials because one can always glean new insight from the Pros.

What were some of your biggest mistakes? (so that others can possibly learn from them)
Read the SEO section above. Those lessons were learned through painful experience. Also, as you can see, the wrong hosting provider can do more damage to your online marketing efforts than you could ever possibly imagine. It hides out there as a hidden “WHY” things are not happening for you. If you are not on top of it you will be out of the game before it starts. Make sure the host is not limiting your bandwidth or dumping you on an overloaded shared server with a spammer that keeps getting your whole IP block banned for Viagra ads. You laugh — but it happens frequently! Don’t cheap out on domain services. We had a few heart stoppers in the early days with domain registration services. Go ahead and register your site for at least five years just for piece of mind. We had a (not to be mentioned here) cheapo registrar that actually gave my prime domain to my competition over the phone. So save the heartache. Spend the bucks with a reputable service.

What have been your biggest successes?
I guess the biggest success has been that I am still here doing this business online after starting from scratch with a 33mhz computer, 4megs of ram, two 20 meg hard drives, Windows 3.1 and a 1400 bps modem that was so slow, I could put coffee on and get the kids ready for school in the time it took to load a web page and download the email, providing it did not crash … 15 years ago!

Finding WebNet was a stroke of luck and for the first time I have been able to get back to building new sites and upgrading my existing sites, instead of constantly having to deal with crisis management. The professional hosting environment frees up a lot of energy one could waste on substandard providers, which by their nature are a risk due to incompetence.

Thanks for everything, WebNet! I feel we have finally arrived!

Take the time to visit Youngevity.net to learn more about their healthy mineral supplements and Dr. Wallach’s ideas!

Miva Merchant Modules are the ideal way of creating a fully customizable online store.  They are easy to install and require no costly outsourcing to a web developer to create custom programming.  Miva Modules typically cost between 1/10^th and 1/20^th of what the equivalent in third-party development would cost.

There is now a large enough market for Miva Modules that there are a number of developers and the competition between them has kept the quality of their products very high.  The main categories of modules available include:

• Website Look and Feel
• Email Management
• Ordering and Shipping
• Search Engine Optimization (SEO)
• Checkout Process Enhancements
• Promotions and Marketing
• Store Management

Through the proper use of Miva Merchant Modules, storeowners can truly make their websites stand out from the competition and take their stores to the next level.  Furthermore, thanks to SEO modules, page rank in the search engine results pages can be greatly increased.

With such an abundance of modules for the Miva Merchant shopping cart on the market, those involved in the e-commerce industry will be surprised by their ability to truly customize their websites like never before.  Miva Merchant puts the power into the hands of the storeowner.

Visit MM5Central.com for a list of the best-selling Miva Merchant Modules available.

Online business operators have a tendency to forget that the company hosting their store is the foundation of their business and a successful business needs a strong and reliable foundation. When looking for a web host, remember that finding the company with the cheapest price is not the goal. Paying a higher fee for better service and more dependability is ultimately the smartest decision. Conversely, the most expensive company is by no means going to be the best either.

When launching a new e-commerce business, finding the best shopping cart hosting for your needs can be a tremendously daunting task. There are simply so many web hosts out there and it is a tiresome and grueling process to separate the good guys from the bad. Many folks looking to start a website begin by checking out web hosting review sites and directories. On these sites, you can read what clients have to say about their current and former web hosts.

When searching for a host, do not be suckered into buying into gimmicks. Things like “unlimited” plans may sound appealing but there is really no such thing as “unlimited.” When a company says unlimited, that means that your site will be generally placed on an overcrowded server where you will be forgotten about. It’s important to research the history of the company and find a reliable host that is not trying to use sneaky marketing tactics to gain customers.

Your Host Dramatically Impacts the Performance of Your Store

There are a variety of major ways that your web host impacts the performance of your online store including:

1. Uptime and Downtime
2. Technical Support
3. Site Speed and Page Load Times
4. Management of your account including data, email, backups
5. Virus Protection
6. Defense from Hackers and Malware
7. The ability of your hosting to grow with your business (you should be able to increase hard drive space with one quick, simple call)
8. Your host should aid with the technical aspects of accepting credit card orders, including setting up a payment processing system.
9. Hosts should help you find developers or Miva Modules to make your site function properly.

No Such Thing As Good Downtime

Choosing a reliable web host and the correct plan for the amount of traffic your site will generate is of the utmost importance to the success of your online business. Site uptime and downtime are perhaps the most important components of how web hosting affects an online store’s performance. Downtime can really break an online business quickly.

Simply speaking, when your site is down and inaccessible then customers cannot make purchases and you cannot make money. Furthermore, potential customers cannot peruse your site. Let’s face it – people shop online to save time and money. If your site is continuously down then you will not be able to make it in the competitive marketplace of the Internet.

The industry standard for web hosts regarding downtime is a 99.9% uptime guarantee. Never sign up for a hosting package that does not guarantee at least 99.9% uptime because this will surely negatively impact the performance of your store. To put it in more practical terms, with 99.9% uptime, your site should never encounter more than around 45 minutes of total downtime per month.

Sometimes there might be a situation where your server has a critical error and your site may not be online for 99.9% of the month. In any such case, it is your host’s responsibility to credit your account with the pro-rated amount you owe for that month’s charges.

Quality Support is a Must

Reliability and good technical support go hand in hand. When choosing a new host, make sure that they have an excellent support staff. When you first call them, go with your gut instinct. Do they sound knowledgeable and easy to understand? Are they polite? Ask detailed questions and make sure you get well-informed responses. You want to have the comfort of knowing that in any instances of malfunction your issues will be resolved quickly and correctly. A solid web host will have email and phone support available 24/7/365.

Looking, feeling and operating professionally are critical components to running an e-commerce business. Having a sub par web host will toss professionalism out the window rather quickly. It is imperative to establish trust between you and your customers in order to successfully sell online. Customers will not feel safe spending their money with a site that seems unprofessional in any manner.

A Speedy Site is Essential

Another manner in which your web host can impact your store’s performance is your page load times. This can even affect your ranking within Google and the other search engines as they begin using site speed as a factor to determine page rank on the results pages. Having fast load times is imperative not only for the sake of ranking well with search engines but to make your customer’s happy. No customers like a slow site and chances are that if your site is not performing well, they might just click on over to your competition.

A Solid Web Host + A Good Business Model = Happy Customers + Success

Unsatisfactory web hosting can directly impact the customers of your store. Therefore, it is imperative that you choose a quality web host that will not play a part in your store functioning inadequately. Studies have shown that approximately fifty percent of consumers will leave a preferred site if they are experiencing technical problems. All it takes is one unhappy customer to begin the process of bringing down your business. If a customer is not happy the following results could occur:

1. They may never return to your store as a shopper again (this is especially traumatic to your business if they are repeat customers)
2. Word of mouth is a big deal. Unhappy customers have big mouths and they will most likely vent their frustrations with others.
3. A dissatisfied customer may leave a negative review regarding your business on a forum, message board or review site. One bad review can stick with you and your business forever so you must go to all lengths to avoid them. If it does happen, be proactive about it and try to squash it as soon as possible. Try to explain your side and apologize to the customer (remember, the customer is always right). Offer the person a discount or their money back to appease them. With today’s social networks, news travels fast. One tweet could go viral and your brand and image can be quickly tarnished.

WebNet Hosting provides fully PCI Compliant Miva Merchant Hosting and have been a Premier Partner Miva Host since 2004.